SME CALLER
Full time @Excel Youth Training Academy and School of Medical Coding & Billing posted 1 month ago in BPO/ Tele caller Shortlist Email JobJob Detail
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Job ID 5413
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Experience 2 to 4 Years 5 to 8 Years 8 Years +
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Gender Male Female
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Industry Call Centre / BPO / KPO / ITES / LPO
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Qualifications 12th Diploma Degree Bachelor
Job Description
An SME (Subject Matter Expert) Caller is responsible for leveraging their in-depth knowledge of specific domains to communicate effectively with clients, resolve inquiries, and ensure quality service delivery. Their primary duties include addressing complex customer issues, providing detailed explanations of processes or products, and offering expert guidance tailored to client needs. They act as a bridge between clients and the organization, ensuring accurate and timely resolutions to escalated concerns.
SME Callers collaborate with internal teams to streamline workflows, share insights, and contribute to process improvements. Strong communication skills, problem-solving abilities, and domain expertise are essential for excelling in this role. Proficiency in relevant software or tools, coupled with the ability to work under pressure, enhances efficiency.
The ideal SME Caller is proactive, detail-oriented, and customer-focused, ensuring that every interaction builds trust and satisfaction. They play a key role in maintaining client relationships and driving organizational success.
Required skills
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